Customer experience
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  • Items on stockItems on stock
  • Returns within 30 daysReturns within 30 days
  • Excellent serviceExcellent service
  • Watchstraponline.com in ZenderenWatchstraponline.com in Zenderen

Exchanges and returns

Exchanging or returning products is no problem at Watchstraponline.com. You have 60 days to do so. As soon as you have received your order, the trial period of 60 days starts. Having second thoughts after this term ends? Sorry, exchanges or returns are no longer possible.

EXCHANGE

Do you want to exchange your product for something else? Then you can visit our Experience Center in Zenderen (The Netherlands), or return the product via a postal service. Download our returns form here and let us know which product you would like to receive instead. This form ensures a fast handling of your request. Please fill out this form as complete as you can and don’t forget to mention your order number.

A few terms apply for exchanges and returns. We accept all products that are:
  • unused (trying on is allowed)
  • undamaged
  • including original labels and packaging
  • including returns form, download here
Some products have additional terms. The following products cannot be returned:
  • Gift certificates
  • Single use products such as screen protectors/tempered glass/foils
  • Resized or tailored watch bands
If the new product is cheaper than the original, we will refund the price difference automatically within 14 days to the account used for payment. Is the new product more expensive than the original? We will contact you about how you can pay the difference (payment request/transfer).

Unstamped returns or shipments that don’t include written details cannot be processed. Make sure to always include your personal details and/or order number.

RETURNS

If you wish to return a product in exchange for a refund, you can do this within 60 days after receiving your order. As soon as we have received your return, we will assess immediately if the product meets the requirements. If the product meets all requirements, we will automatically issue a refund to the account used for payment. We will do so within several working days, no later than 14 days

Exchanges with a discount code:
  • If you’re returning your order partially, you still need to meet the minimal or maximal order value to be able to use the discount.
  • If you return the full order, your discount code will not be valid for the next order

RETURN ADDRESS

Return your product, with sufficient postage, to the address below. Always include a completed returns form or letter including your request.

Watchstraponline.com
Returns department
Hoofdstraat 38
7625 PE Zenderen
The Netherlands


Shipping costs for your return are at your own expense.

EXPERIENCE CENTER

You can also visit our Experience Center in Zenderen, The Netherlands, to return or exchange your product. You can visit us between Monday and Friday from 9.30 am – 5.30 pm. (Hoofdstraat 38 in Zenderen)
  • Next day delivery (order before 6.30 pm)Next day delivery (order before 6.30 pm)
  • Items on stockItems on stock
  • Returns within 30 daysReturns within 30 days
  • Excellent serviceExcellent service
  • Watchstraponline.com in ZenderenWatchstraponline.com in Zenderen